< Account Manager //
The account manager is responsible for the management of sales, and relationships with particular customers. The account manager does not manage the daily running of the account itself. Account Managers manage the relationship with the client of the account(s) they are assigned to. Account managers serve as the interface between the customer service and the sales team in a company.
- Establishes productive, professional relationships with key personnel in assigned customer accounts.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Generate sales for a portfolio of accounts and reach the company’s sales target.
- Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling.
- Manage and solve conflicts with clients.
- Establish budgets with the client and company.
- Meet time deadlines for accounts.
- +2 years experience in Sales.
- PC proficiency.
- Strong interpersonal skills/ a polite, friendly and diplomatic manner.
- Excellent communication skills, both written and verbal.
- Good negotiation and organizational skills.
- The ability to generate ideas, and the ability to prioritize and manage several different tasks at once.
- An excellent understanding of client care and good motivational skills.
- The ability to work effectively to deadlines and solve problems as they arise.
- Good attention to detail.
- Good budgeting skills and the ability to handle finances.
- The ability to handle rejection (when a client chooses to stop doing business with the company).